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width_lg=”1/2″ width_md=”5/12″ width_sm=”1/1″ width_xs=”1/1″ order=”0″ lazy_load=”yes”][/bt_bb_column][/bt_bb_row][/bt_bb_section][bt_bb_section layout=”boxed_1200″ lazy_load=”yes” show_video_on_mobile=”” top_spacing=”medium,;,,;,,;,,;,,;,” bottom_spacing=”none,;,,;,,;,,;,,;,” full_screen=”” background_overlay=”” vertical_align=”top” color_scheme=”alternate-dark-skin” background_color=”” background_image=”” parallax=”0.6″ parallax_offset=”” background_video_yt=”” yt_video_settings=”” background_video_mp4=”” background_video_ogg=”” background_video_webm=”” responsive=”” publish_datetime=”” expiry_datetime=”” animation=”no_animation” el_id=”” el_class=”” el_style=”” top_section_coverage_image=”” bottom_section_coverage_image=”” allow_content_outside=”” parallax_zoom_start=”” parallax_zoom_end=”” parallax_blur_start=”” parallax_blur_end=”” parallax_opacity_start=”” parallax_opacity_end=”” bb_version=”4.5.6″][bt_bb_row column_gap=”” row_width=”default” color_scheme=”” background_color=”” 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responsive=”” publish_datetime=”” expiry_datetime=”” animation=”no_animation” el_id=”” el_class=”” el_style=””][/bt_bb_image][bt_bb_separator top_spacing=”” bottom_spacing=”medium” border_style=”none” border_color=”” border_width=”” responsive=”” publish_datetime=”” expiry_datetime=”” animation=”no_animation” el_id=”” el_class=”” el_style=””][/bt_bb_separator][/bt_bb_column][bt_bb_column order=”0%$%%$%%$%%$%” lazy_load=”yes” width=”7/12″ width_lg=”1/2″ width_md=”1/1″ width_sm=”1/1″ width_xs=”1/1″ align=”left%$%%$%%$%%$%” vertical_align=”middle” background_image=”” inner_background_image=”” color_scheme=”” background_color=”” inner_background_color=”” opacity=”” responsive=”” publish_datetime=”” expiry_datetime=”” animation=”fade_in” el_id=”” el_class=”” el_style=”” padding=”40″ inner_color_scheme=”” shape=”” top_border=”” bottom_border=”” left_border=”” right_border=”” border_style=”” border_position=””][bt_bb_headline font_subset=”latin,latin-ext” superheadline=”” headline=”CAREER OPPORTUNITIES:” subheadline=”” html_tag=”h4″ align=”inherit,;,,;,,;,,;,,;,” dash=”none” color_scheme=”accent-alternate-skin” color=”” supertitle_position=”” font=”inherit” font_size=”” url=”” target=”_self” responsive=”” publish_datetime=”” expiry_datetime=”” animation=”no_animation” el_id=”” el_class=”” el_style=”” size=”medium,;,,;,,;,,;,,;,” font_weight=”” supertitle_font_weight=”” supertitle_color_scheme=”” subtitle_font_weight=”” subtitle_style=”” superheadline_font_weight=”” subheadline_font_weight=”” heading_style=”” text_transform=”” superheadline_text_transform=”” subheadline_text_transform=”default” bb_version=”4.5.9″][/bt_bb_headline][bt_bb_separator top_spacing=”” bottom_spacing=”normal” border_style=”none” border_color=”” border_width=”” responsive=”” publish_datetime=”” expiry_datetime=”” animation=”no_animation” el_id=”” el_class=”” el_style=””][/bt_bb_separator][bt_bb_text 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The Savannah Hospital is a fully-fledged patient-centered Hospital offering both inpatient & outpatient services. Our core mandate is to provide quality, inclusive, affordable and competitive healthcare thereby taking healthcare a notch higher.

We have a highly qualified team dedicated to providing exceptional patient care in a friendly and welcoming environment.

The hospital seeks to recruit qualified and competent

Sales Executive / Relationship Manager
Medical Laboratory Technologist
Pharmaceutical Technologist
Receptionist
Accountant
Human Resources (HR) Assistant
DIGITAL MARKETING INTERNS
RADIOGRAPHER(LOCUM)
ENT
DENTIST
BUSINESS DEVELOPMENT MANAGER(BDM)
CASHIER
NURSE-IN-CHARGE
MANAGER/BUSINESS EXECUTIVE

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Interested and qualified candidates are encouraged to forward their applications indicating their expected salary with detailed CV including 3 referees, telephone contact and email address to careers@savannahhealth.co.ke on or before 8^th August 2025. Quote the position you are applying for as the subject e.g. “Pharmaceutical Technologist”

Due to the high number of applications, kindly note that only shortlisted candidates will be contacted.

Upon being successful during interviews, the successful candidate must present the following; National ID, KRA Pin, current coloured passport photo, NSSF & NHIF, Good Conduct Certificate, academic and professional certificates, latest pay slips from previous employer (where applicable).

Please note only online applications will be accepted.

Disclaimer: Any form of canvassing will lead to immediate disqualification
Please note: The Savannah Hospital Ltd does not ask for any payment of any kind from prospective jobseekers or candidates for employment; Formal recruitment process through our HR department and applications are evaluated through a pre-defined process. We request you to kindly visit our official careers website for authentic openings and enquire with the company to confirm on any suspicious offers / interviews.

SALES EXECUTIVE / RELATIONSHIP MANAGER

Purpose of the job:

This individual will be responsible for creating and implementing strategies to improve the hospital’s market position and achieve financial growth. This role involves building key customer relationships, identifying business opportunities, negotiating, and closing business deals, and maintaining extensive knowledge of current market conditions.

Summary of Duties and Responsibilities:

Develop and implement growth strategies in line with the hospital’s vision and mission.
Onboard new insurance companies, agents, and private/public company managed medical schemes
Drive volume growth in existing partner schemes, SHIF, and uninsured patient traffic across all service lines
Lead and coordinate hospital marketing campaigns and activities, including digital platforms
Monitor competitor activities and provide insights to enhance the hospital’s market position
Collaborate with clinical teams to develop and implement new services and packages
Promote and lead initiatives like health talks, medical camps, wellness programs, and check-ups
Develop and execute business development plans (quarterly, monthly, weekly) with budget proposals
Manage and track approved marketing budgets for cost-effective resource use
Build hospital referral partnerships and networks with specialists, doctors, and general practitioners
Lead the uptake of specialised clinics and services, working with clinical teams
Identify new business opportunities and evaluate ROI on business development initiatives
Develop and execute customer/partner relationship management strategies
Collaborate with the customer care team to enhance partner retention and satisfaction
Build relationships with stakeholders including healthcare providers, payers, and industry partners
Foster community partnerships and referral networks
Lead and coordinate the Internal business development team fostering a collaborative and high-performance culture.
Oversee execution of weekly and monthly business development plans and prepare detailed reports
Mentor and coach the business development team to optimise performance
Work with marketing teams to create promotional materials and campaigns
Manage digital marketing efforts, including social media, email campaigns, and website content.

Minimum Qualifications:

Bachelor’s degree in Business Management/Administration, Healthcare Administration, or a related field from a recognized institution.
Minimum of 5 years of experience in business development, preferably in the healthcare industry specifically Private Hospitals.
Proven track record of driving business growth and forming strategic partnerships.
Strong understanding of the healthcare market, including trends, challenges, and opportunities.
Excellent communication and negotiation skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite and CRM software.
Highly motivated and results oriented.
Strong organisational and time management skills.
Experience with market research and analysis.
Ability to manage multiple projects simultaneously.
Strong presentation skills.

MEDICAL LABORATORY TECHNOLOGIST

Education

Diploma or above in Medical Laboratory technology or its equivalent.
Certificate of registration and Valid License from Kenya Medical Laboratory Technicians
Technologist Board. (KMLTTB)

Experience

Position holder should have at least 2 years’ experience working as a licensed Lab technologist in a busy Laboratory and experience setting up start up medical Lab operations in a health facility.

Knowledge and Skills Requirements

Excellent analytical reasoning skills and meticulous attention to detail.
Computer literacy.

Key competencies

Commitment to providing high quality care and excellence.
Ability to work effectively with a team in a culturally diverse environment.
Ability to use initiative to solve problems is a key competence.

Duties and Responsibilities

Collection, preparation and management of samples and specimen including safe disposal;
Cleaning of laboratory apparatus and equipment;
Keeping of laboratory records;
Inventory and Stock Management;
Any other duties as may be assigned by the supervisors.

PHARMACEUTICAL TECHNOLOGIST

Purpose of the job:

The job holder will be responsible for ensuring accurate dispensing, patient counselling and proper handling of pharmaceutical supplies.

Summary of Duties and Responsibilities:

Dispense medications and other commodities accurately.
Advise patients on proper drug use.
Compound and prepare prescriptions.
Ensure compliance with pharmacy regulations.
Manage stock and inventory of medicines.
Conduct scheduled stock takes.
Maintain accurate patient records in the HMIS.
Collaborate with healthcare professionals.

Minimum Qualifications:

Diploma in Pharmaceutical Technology from a recognized institution.
Registered with Pharmacy & Poisons Board.
Current professional practice license.
A minimum of 3 years’ work experience in a busy setting.
Previous use and exposure to Hospital Management Information System (HMIS) will be an added advantage.
Ability to read and interpret prescriptions appropriately and offer the required guidance as necessary.
Strong knowledge of drug dosages and interactions.
Attention to detail and accuracy.
Good communication and customer service skills.

BILLING CLERK

Purpose of the job:

To accurately register and generate billing statements for clients.

Duties and Responsibilities:

To correctly capture the prerequisite demographic information into the HMIS for all patients coming for treatment
Process and progress preauthorization properly for medical bills undertakings for clients with insurance covers.
To perform any clerical duties relating to registration and billing in line with the standing orders.
Billing of patients.
Review the cost sheet of discharged patients for accuracy and completion in order to prepare billing statements.
Prepare billing statements for insurance companies, patients and other third parties.
Process refunds for overpaid accounts.
Prepare reports and respond to inquiries concerning billing activities.
Analyze invoices and data for accuracy and completeness.
Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
To check if disease code in the discharge summary matches with what was done to the patient before invoicing
To fill in daily admission and claim forms and attach the correct requirements during discharge
To communicate appropriately and provide information to patients in relation to the processes of the hospital
Any other duties may be assigned by the head of department or management.
To uphold office etiquette.
To make sure that the card is fully paid and premiums to exceed at least three months from the time of discharge to avoid claims being rejected
To ensure that claims are Batched as per medication accorded
To submit all Batched claims to SHIF Branch for processing and payments

Minimum Qualifications

An understanding of how to read medical invoices and coding language.
Knowledge of medical terminology.
Knowledge of medical billing software.
Knowledge of medical documentation evaluation.
Attention to Detail.
Exceptional customer service and organizational skills.
Strong problem solving and sound judgment skills.
Excellent time management skills.
Excellent communication and IT skills will be added advantage.
Ability to multi-task, work under pressure and unsupervised.
Ability to adapt quickly to change
A holder in CPA II/ACCA Equivalent
At least two (1-2) years prior experience in billing in a hospital.
Computer literate

RECEPTIONIST:

Purpose of the job:

The job holder will be responsible for patient registration with accurate information, verifying insurance benefits and eligibility.

Summary of Duties and Responsibilities:

Registration of patients accurately and timely and inputting the details into the Health Management Information System (HMIS).
Assisting patients to fill claim forms.
Collect applicable co-pays.
Preparing new medical record files and retrieving of the same on request
Arranging patient files in a predesigned order and ensuring no notes are lost when sending the file out.
Recording outpatient diagnosis in the morbidity register and compiling outpatient statistics on daily basis for administrative use
Attending to queries and enquiries related to medical records functions and retrieval of requests to the authorized staff
Obtaining insurance preauthorization’s on behalf of insurance covered patients.
Ensuring services are rendered to Bonafide corporate scheme beneficiaries
Validating corporate patients ensuring correct documentation is given and properly filled.
Processing patient admission and liaising with the Nurse for bed allocation.
Establish accurate, honest and positive relationship with internal and external customers.

Minimum Qualifications:

Diploma in Health Records/Medical Records from a recognized institution
At least 2 years’ experience in a busy medical facility
Good understanding of Hospital Management Information System (HMIS)
Good communication skills
Ability to multi-task
Highly organized and good planner
Ability to maintain confidentiality
Keen attention to detail

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1. Accountant, Receivables

PURPOSE OF THE JOB: To ensure the Company bills, invoices and corrects all revenue due to it for all services rendered to patients and other clients.

Key Duties and Responsibilities include:

Ensure periodic Posting of client’s receipt in the systems to produce month statements
Ensure proper costing of new procedures, services, drugs etc. and ensure all items on patient bills are above cost (cost plus set margins);
Ensure frequent update of reviewed prices in the system as and when price changes occur;
Ensure revenue codes are created in the system to ensure all revenues streams are correctly recorded and closely monitored;
Lead monthly reconciliation of revenue reported in the daily reports and the management accounts;
Randomly undertake daily review of revenue postings to ensure proper pricing and coding;
Monitors returned, queried or rejected invoices to ensure the queries are addressed, insurance company advised and or the money is recovered from concerned patients.
Analyze all back dated transactions;
Carry out revenue audits, report on findings and make recommendations for improving the systems;
Assist the Senior Accountant in undertaking revenue forecasts;
Prepare, analyze and circulate revenue reports as per agreed formats and timelines;
Assist the Accountant to Prepare Budget and Financial statements for the Company;
Ensure all bills and invoices are correct, sent to the right client (insurance company) and client accounts updated.
Ensure all queries raised by insurance companies on bills and invoices are responded to comprehensively and on time.
Analyze the staff medical expenditure;
Assist the Senior Accountant in the preparation and reconciliation of ledger balances, trial balance and balance sheet accounts;
Complete monthly billing processes related to financial accounting;
Scrutinize and evaluate clients un-finalized and interim invoices;
Ensure outpatient invoices are verified rectification of errors done;
Analyze various reports to establish due charges including monthly discharge time report, and inpatient and outpatient invoices delivery reports;
Ensure timely delivery of accurate and updated invoices;
Ensure monthly postings of billings into the Accounts system;
Ensure prompt resolution of any disputes arising;
Liaise with the Credit Controller and other sections/departments to address and resolve queries raised by patients and corporate clients;
Undertake confirmation and passing of credit notes;
Ensure proper implementation and adherence of billings procedures, policies and work instruction;
Evaluate and make recommendations on improvements based on the monthly billing performance report;
Review and analyze billing reports and make relevant recommendations;
Any other duties as may be assigned from time to time
Perform Any other duties as may be assigned from time to time

ESSENTIAL SKILLS AND COMPETENCIES:

Sound Knowledge of revenue accounting and management practices
Knowledge of revenue management and billing systems
Ability to compare data from a variety of sources for accuracy and completeness
Good analytical skills
Ability to reconcile and/or balance financial transactions and accounts-Bank reconciliation
Ability to follow, apply, interpret, and explain instructions and/or guidelines
Ability to determine work priorities
Sound knowledge of transaction auditing and tracking methods
Ability to meet schedules and deadlines of the work
Highly organized and good planner

ESSENTIAL PERSONAL ATTRIBUTES:

Self-motivated and dynamic
Ability to work under strict deadlines
Able to perform well with minimal supervision
Keen to details
Ability to work under pressure

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Human Resources (HR) Assistant

Position Summary:

The HR Assistant at Savannah Hospital provides essential support in the daily operations of the Human Resources department. The HR Assistant ensures efficient delivery of HR services and contributes to fostering a positive and compliant work environment. This role involves a blend of administrative, coordination, and employee support tasks with a strong emphasis on discretion, attention to detail, and confidentiality.

Key Responsibilities:

Assist in the recruitment and onboarding processes including job postings, scheduling interviews, reference checks, and orientation sessions.

Maintain accurate employee records and HR databases (e.g., attendance, leave, performance reviews, etc.).

Support payroll processing by collecting and validating employee data and coordinating with Finance.

Coordinate training and development programs, and track employee participation.

Ensure compliance with hospital policies, labor laws, and HR best practices.

Provide administrative support for HR functions such as drafting letters, preparing reports, and managing HR documentation.

Support employee relations initiatives by helping manage employee queries, organizing staff engagement activities, and assisting in conflict resolution processes.

Maintain confidentiality of sensitive employee and organizational information.

Prepare regular HR reports and updates for the CEO and contribute to strategic HR planning.

Liaise with department heads to gather HR needs and support workforce planning initiatives.

Qualifications and Skills:

Diploma in Human Resource Management, Business Administration, or a related field.

At least 1–3 years of experience in an HR or administrative role (preferably in a healthcare or service-oriented environment).

Knowledge of HR practices, labor laws, and HR software systems.

Excellent interpersonal, communication, and organizational skills.

Strong sense of confidentiality, integrity, and professionalism.

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and HRIS tools.

Ability to multitask and work under pressure in a fast-paced hospital environment.

Working Conditions:

Based at Savannah Hospital with occasional off-site travel as required.

May involve long hours and tight deadlines in response to HR and operational needs.

DENTIST

Responsibilities:

Conduct comprehensive oral health assessments and diagnose dental conditions.
Formulate treatment plans to address patient’s health concerns.
Perform clinical dental procedures such as fillings, extractions, root canals, crowns, bridges, dentures, and other restorative techniques.
Provide advice and instruction on oral health care and preventive measures to maintain healthy teeth and gums.
Ensure strict compliance with infection control protocols and use of personal protective equipment (PPE).
Collaborate with dental nurses, COHOs, and other health professionals to provide high quality patient care.
Keep accurate records of the patients’ dental structure, treatment plans, and progress.

Manage the inventory of dental supplies and ensure the maintenance of dental equipment.

Participate in community outreach programs to promote dental health awareness and preventive care.
Stay updated with advancements in dental practice, techniques, and products.
Provide supervision, guidance, and mentorship to junior dental staff and support their professional development.
Adhere to all ethical and legal standards of the medical profession, maintaining patient confidentiality and privacy at all times.
Contribute to quality improvement initiatives by actively participating in clinical audits and implementing best practices.
Comply with all healthcare regulations, guidelines, and policies, ensuring patient safety and quality of care.
Develop and implement strategies to attract new patients and retain existing ones, aiming for growth in dental patient numbers.

Key requirements and attributes

Bachelor of Dental Surgery from a recognized medical school.
Registered with the Kenya Medical Practitioners and Dentists Board (KMPDB)
A minimum of 5 years experience in a dental clinic.
Excellent communication and interpersonal skills to interact effectively with patients and medical centre team members.
Empathy and compassion towards patients of diverse backgrounds.
Strong organisational and time-management abilities.
Commitment to professional development and continuous learning.
Ability to work collaboratively in a team environment and lead initiatives to grow patient numbers.
Leadership skills and the ability to provide supervision and mentorship.
Strong commitment to patient safety, confidentiality, and ethical conduct.

DIGITAL MARKETING INTERNS

Location: Savannah Hospital
Duration: 3 Months (with possibility of extension)
Application Deadline: Rolling Basis

Savannah Hospital is a leading healthcare facility committed to providing exceptional patient care and advancing health through innovation and community engagement. As part of our mission to strengthen our digital outreach and brand presence, we are looking for two enthusiastic and creative Digital Marketing Interns to join our team.

About the Internship:

This internship offers a hands-on opportunity to learn and contribute to real digital marketing projects in a dynamic healthcare environment. Interns will work under the guidance of the Marketing Officer and contribute to social media management, content creation, online campaigns, analytics tracking, and digital branding initiatives.

Key Responsibilities:

Assist in managing Savannah Hospital’s social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, etc.)
Create engaging and health-focused digital content (text, graphics, short videos)
Support in planning and executing online marketing campaigns and outreach programs
Monitor digital trends and recommend innovative strategies to improve engagement
Track performance metrics and generate regular reports on social media and website analytics
Assist in maintaining and updating the hospital’s website and online profiles
Collaborate with clinical and non-clinical departments to promote services and awareness campaigns

Requirements:

Diploma or Degree in Marketing, Communication, Digital Media, or a related field
Strong interest and knowledge in digital marketing, social media, and online trends
Proficiency in content creation tools (e.g., Canva, Adobe Suite, CapCut) and social media management platforms
Good writing, design, and communication skills
A proactive attitude and willingness to learn in a fast-paced environment
Experience in healthcare communication or public health messaging is an added advantage

What We Offer:

A practical learning environment with mentorship and real-world project exposure
Opportunity to build your portfolio and gain industry experience
A certificate of internship upon successful completion

How to Apply:

Interested candidates should send the following to [insert email address] with the subject line “Digital Marketing Intern Application – [Your Name]”:

A cover letter explaining your interest and suitability
An up-to-date CV
Links or samples of any relevant digital content you have created (optional but encouraged)

Deadline for applications: Rolling Basis
Only shortlisted candidates will be contacted.

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RADIOGRAPHER(LOCUM)

A diploma holder with a valid practicing licence registered by RBP[ Radiation protection board] of Kenya, with an experience of above 2 years.

Key Roles and Responsibilities:

Performing Imaging Procedures:
Patient Preparation and Positioning:
Radiation Safety:
Image Interpretation:
Collaboration with Healthcare Teams:
Patient Care and Support:
Maintaining Equipment:

ENT

A registered ENT surgeon with the Medical Practitioners and Dentist Board with a valid practicing licence.

Duties and Responsibilities:
• Providing clinical services to patients
• Training, consulting and performing surgeries in various health facilities
• Carrying out forensic and medico-legal services
• Coordinating disease surveillance Prevention and control
• Coordination health education and promotion
• Implementing health projects and programs
• Maintaining up-to-date health information systems
• Monitoring provisions of health treatment and care
• Undertaking research and analyzing medical reports.

Requirement for Appointment
• Bachelor of Medicine and Bachelor of Surgery (M.B.Ch.B) degree from an institute recognized by Medical Practitioners and Dentist Board.
• Masters’ degree in Ear, nose and Throat from an institution recognized by the Medical Practitioners and Dentist Board.
• Certificate of Registration by the Medical Practioners and Dentist Board
• Valid Practicing license from Medical Practioners and Dentist Board
• Certificate in Computer application skills.

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BUSINESS DEVELOPMENT MANAGER (BDM)
Purpose of the Job:
The job holder will be responsible for identifying growth opportunities, building strategic partnerships, expanding the hospital’s client base (both corporate and individual), and developing marketing initiatives to boost revenue and brand visibility. The BDM will work closely with clinical and administrative teams to ensure alignment between business goals and service delivery.
Summary of Duties and Responsibilities:
* Developing and executing business growth strategies to attract and retain clients.
* Identifying new market segments, partnership opportunities, and revenue streams.
* Managing and growing corporate accounts through excellent relationship management.
* Liaising with insurance providers, brokers, and corporates to ensure smooth service delivery and business retention.
* Representing the hospital in events, medical camps, and outreach programs to enhance visibility and attract clients.
* Leading marketing initiatives including digital marketing, brand campaigns, promotions, and content development.
* Preparing business proposals, pitch presentations, and reports for senior management.
* Conducting market research and competitor analysis to inform decision-making.
* Tracking business performance, setting KPIs, and preparing regular reports and forecasts.
* Working collaboratively with clinical, finance, and reception teams to ensure a seamless client experience.
* Leading client onboarding and service orientation for new corporate or walk-in clients.
* Ensuring all business development practices comply with healthcare regulations and hospital policies.
Minimum Qualifications:
* Bachelor’s degree in Marketing, Business Administration, Healthcare Management, or a related field.
* At least 3 years of proven experience in business development, preferably in a hospital or healthcare environment.
* Excellent communication, negotiation, and interpersonal skills.
* Strong understanding of medical insurance systems and healthcare client management.
* Proficiency in digital marketing tools and CRM systems.
* Strong analytical, planning, and organizational skills.
* Proactive, self-motivated, and goal-oriented with a track record of achieving targets.
* Professional demeanor, integrity, and a passion for client service.

CASHIER
Purpose of the Job:
The job holder will be responsible for accurate billing, cash handling, and financial transactions at the pharmacy. They will ensure a seamless customer experience by efficiently managing point-of-sale operations, maintaining records, and supporting inventory processes while upholding the integrity of financial procedures.
Summary of Duties and Responsibilities:
* Receiving payments (cash, M-Pesa, card, insurance) from customers and issuing accurate receipts.
* Generating and processing invoices for pharmacy sales through the Hospital Management Information System (HMIS).
* Verifying prescriptions and confirming product details before billing.
* Ensuring correct pricing, discounts, and insurance approvals are applied to all sales.
* Balancing the cash register daily and preparing cash reports at the end of each shift.
* Reconciling daily transactions with system-generated reports.
* Assisting in stock-level monitoring and alerting the pharmacist on fast-moving or low-stock items.
* Maintaining a clean and organized cashier station, promoting a welcoming and professional environment.
* Addressing and resolving basic customer inquiries or escalating them where necessary.
* Supporting the pharmacy team during stock-taking and internal audits.
* Following all company procedures regarding cash handling and financial compliance.
* Maintaining confidentiality of all customer and transaction information.
Minimum Qualifications:
* Diploma or Certificate in Accounting, Finance, Business Administration, or a related field.
* At least 2 years’ experience in a similar role within a busy pharmacy, clinic, or hospital setup.
* Basic knowledge of pharmaceutical products and prescription formats is an added advantage.
* Proficiency in using billing systems and HMIS platforms.
* Strong numeracy and attention to detail.
* Excellent communication and customer service skills.
* High level of integrity and accountability.
* Ability to work under pressure with minimal supervision.
* Good organizational and multitasking skills.

NURSE IN-CHARGE
Purpose of the Job:
The job holder will be responsible for overseeing nursing operations at the Upperhill branch. This includes ensuring quality patient care, coordinating nursing staff, maintaining clinical standards, and ensuring compliance with all medical regulations. The Nurse In-Charge will play a key leadership role in promoting patient safety, staff development, and efficient clinical workflows.
Summary of Duties and Responsibilities:
* Leading and supervising the nursing team to ensure high-quality, compassionate, and safe patient care.
* Managing the day-to-day clinical operations and nursing workflows within the facility.
* Developing staff schedules, allocating duties, and ensuring adequate staffing at all times.
* Overseeing patient triage, assessment, and care planning to meet clinical standards.
* Providing mentorship, performance evaluations, and continuous training to nursing staff.
* Monitoring patient outcomes and participating in quality improvement initiatives.
* Ensuring timely documentation and accurate entry of patient information in the Health Management Information System (HMIS).
* Managing emergency situations, ensuring rapid response and coordination with doctors.
* Ensuring proper inventory of medical supplies and pharmaceuticals in the nursing unit.
* Upholding infection prevention and control protocols across all clinical areas.
* Handling client feedback and resolving patient-related concerns professionally.
* Liaising with other departments (pharmacy, lab, doctors) for seamless service delivery.
* Ensuring compliance with nursing council standards, licensing, and regulatory requirements.
Minimum Qualifications:
* Diploma or Degree in Nursing from a recognized institution.
* Valid license and retention from the Nursing Council of Kenya.
* At least 4 years’ nursing experience, with 2 years in a supervisory or senior role.
* Good understanding of HMIS and clinical documentation standards.
* Strong leadership, organizational, and decision-making skills.
* Excellent communication and interpersonal skills.
* Compassionate, ethical, and committed to delivering patient-centered care.
* Ability to manage staff, resolve conflicts, and maintain a positive team culture.
* Up-to-date knowledge of nursing best practices and protocols.

MANAGER / BUSINESS EXECUTIVE
Purpose of the Job:
The job holder will be responsible for overseeing the daily operations of the Town Clinic, ensuring quality service delivery, efficient management of staff and resources, and the achievement of business growth objectives. They will also drive client satisfaction, compliance, and profitability.
Summary of Duties and Responsibilities:
* Overseeing the clinic’s day-to-day operations and ensuring smooth service delivery across departments.
* Supervising, mentoring, and appraising staff to ensure optimal performance and adherence to policies.
* Developing and implementing strategies to improve operational efficiency, patient flow, and customer service.
* Managing clinic budgets, financial reporting, and cost control to ensure profitability.
* Leading marketing and outreach initiatives to drive clinic visibility and business growth.
* Handling client relations, resolving complaints, and ensuring high levels of patient satisfaction.
* Liaising with insurance companies, corporate partners, suppliers, and relevant stakeholders.
* Ensuring regulatory compliance with health and safety standards, licensing, and professional guidelines.
* Overseeing procurement, inventory control, and facility maintenance.
* Preparing performance reports and presenting them to the hospital’s senior management.
* Supporting clinical teams in managing workload, patient admissions, and workflow planning.
* Coordinating internal audits, quality assurance, and continuous improvement efforts.
Minimum Qualifications:
* Bachelor’s degree in Healthcare Management, Business Administration, or a related field. A diploma with significant experience may be considered.
* Minimum 3 years of experience in a similar role, preferably in a healthcare facility.
* Strong leadership, organizational, and decision-making skills.
* Good knowledge of clinic operations, insurance procedures, and healthcare regulations.
* Excellent communication and interpersonal skills.
* Proficiency in MS Office and familiarity with Health Management Information Systems (HMIS).
* Ability to multitask and work under pressure.
* High integrity, professionalism, and accountability.

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